10 Things We Do Better

We offer expertise in Network Services, IT Consulting and Computer Support serving businesses in Brisbane, Queensland, Sydney and NSW

  1. We Guarantee a One Hour Response. Our professional technicians will respond immediately or return to you within sixty minutes or less. The work is free if we don’t get back to you in that one hour time frame.
  2. Lightning Fast Repairs. You shouldn’t have to wait around for your computer to be repaired. We understand how important your computer and your network are to you; that is why we offer our remote support service. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a specialist to show up. If we can’t fix it remotely, we’ll dispatch a specialist to perform the repair onsite – it’s that easy!
  3. Understanding of Small-Business. We’re more than just IT guys – we’re small business owners too, and we understand what you are going through. After taking the time to truly understand your needs, we give recommendations that help you reach your goals. We work to understand your specific business operations. We help guide you in deciding what technology to choose to allow you to achieve your professional and personal goals. You will also LOVE that we provide resources that are typically available only to larger companies. Why have just one computer guy, when you can have a team of IT experts working for you at a fraction of the cost of an in-house IT person?
  4. Our Technicians Speak Plain English, Not Techno Babble. For your business and ours to build a successful partnership, we must be able to understand each other.  You’ll get the clear answers to your computer and IT support questions that you deserve – in plain English.  We will recommend options for accomplishing your objectives and will answer your questions in terms that you can understand.  We won’t use unfamiliar technical jargon.
  5. Proactive maintenance versus reactive response. Most computer service providers only react to emergencies, but many computer emergencies can be predicted and, in fact, prevented! As a Black Knight client, you will be assured that our specialists are performing routine, proactive maintenance measures, so that potential problems are resolved before they become a crisis to your business. We like to work silently in the background, averting any issues before they arise.
  6. Thrilled Today or You Don’t Pay 100% Money Back Guarantee. You deserve complete satisfaction with our products and services. We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
  7. We Practice What We Preach. We invest a lot of time and money staying abreast of best in class technology and solutions so you don’t have to. We also use the same technology and products internally that we recommend to you. This allows us to develop efficiencies, standardize configurations and streamline our services, which ultimately results in you saving money.
  8. Predictable IT Expenses. For small businesses and non-profit organizations, it’s hard to budget variable expenses. Our most popular service plans have a fixed price. You know EXACTLY what to expect with no surprises, which makes budgeting for IT expenses painless.
  9. Vendor Management. Dealing with separate vendors for each technology issue is painful, right? Well, now you don’t have to! Just call Black Knight, and we’ll get to the bottom of ANY technology problem. We’ll get the contact information for your Internet provider, copier company, printer company, industry-specific software, phone vendor, etc. Then we’ll own the problem! We’ll simply harass your vendor until they fix your issue! Our clients love that we own these relationships and cut through all the red tape for them!
  10. Accurate Invoices. Every bill you receive from us is guaranteed to be accurate and detailed. You will know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.